Happiness Hero

Hi there! Thanks so much for taking this step to get to know us, and for inviting us to get to know you better. We're always looking for the next person who could be a great fit for the Buffer Happiness Team! Is it you? :)

The Happiness Team at Buffer

Our Happiness Team works very closely together to delight customers as often and creatively as possible over email, twitter, and live chat. Measuring customer happiness can be tricky, but we believe that a really fast and personal reply inherently makes people happy. We hold ourselves to a high standard; currently we answer the majority of emails within 1 hour and tweets within 15 minutes, and we are continually evolving those goals. To make people even happier, we need to keep becoming better, as well as growing the team (that's where you come in!).

We work toward these goals by being in constant communication (over HipChat, Sqwiggle, daily Google+ Hangouts, and even twice-yearly in-person work retreats somewhere in the world). We also geek out on improving Buffer, so after we listen and respond to our customers, we use data to organize, prioritize and share their insights with the Product and Engineering teams. We also strive for that great balance of being a team that feels like a family. That means we share feedback regularly, support each other's self-improvement efforts, and take mistakes as opportunities to learn together. :)

Perks within Buffer culture

We work from absolutely anywhere we want to be, spanning many countries and continents, and enjoy the following extras:

  • Competitive salary in the $65-95K range with company stock
  • Macbook Air and any other tools or resources to help you do your best work
  • Free Kindle Paperwhite, unlimited Kindle books and a Jawbone UP
  • The Kindle, unlimited books and the Jawbone UP for family members too :)
  • A loose vacation policy and $1000/year to take a vacation
  • Health insurance covered completely for you and partially for families
Sound like you?

We'd absolutely love to hear from you if this feels like an amazing fit. While we don't have a specific spot we're trying to fill now, if you silently shout "YES!" to all of the points below, please get in touch! As our company and customer base grow, we will always be seeking out Happiness Heroes and Weekend Warriors to help us constantly improve Buffer as a product and as a company.

You:

  • Are a long-time Twitter user and have used Buffer consistently for at least 3 months.
  • Have customer service experience, and you love helping customers over email, Twitter, live chat, and anywhere else you meet them.
  • Have read "How to Win Friends and Influence People" by Dale Carnegie and "Delivering Happiness" by Tony Hsieh.
  • Feel excited about working on a close-knit team that shares values of positivity, self-improvement, and radical transparency (among others!).
  • Speak and write excellent English. (Bonus if you are conversational in any other languages, too! :))
  • Want to start a conversation about joining the Buffer team.